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Privacy Policy

Privacy Policy

SubStation No.164 is committed to safeguarding your privacy. This Policy is designed to assist you in understanding how we collect, use, safeguard and disclose your personal information and your choices in making informed decisions when using the website and mobile application. 

Please note that, to the extent permitted by applicable law, your use of this website and mobile application signifies your understanding and acceptance of the terms of this Privacy Policy. 

SubStation No.164 may use ‘cookies’ to remember information about your preferences. You can set up your web browser to accept or reject the ‘cookies’.

This policy may change from time to time so please check back periodically. 

Personal Information

The types of personal information SubStation No.164 website and mobile application may collect from you, or you may choose to provide include:

Contact information (such as your name, company, industry, postal or e-mail address, and phone number)

Account information (such as username or password)

Online identifiers, (such as mobile geo-location data to list relevant buildings, as well as enable mobile building access)

Purchase Information if using the website or mobile application for purchases (such as credit card details and purchase history)

How We Use Your Information

You may be required to register with us or be requested to provide us with personal and account information. When you provide us with this information, we may use it to contact you about offerings or services in which you have expressed an interest. SubStation No.164 has a legitimate business interest to use the personal information we collect from you to provide such requested services. Where we have relied on your consent, however, if you tell us that you do not want us to use this information as a basis for further contact with you (by accessing our opt out option).

In order to keep our users and clients informed about latest news, products and services, we may send e-mails to the email address provided to us while registering on our website (or mobile application) or requesting information from us. SubStation No.164 complies with applicable laws when using your personal information for this purpose, and where applicable relies on your consent. 

We may also use the personal information we obtain about you for the following purposes:

Operating, evaluating and improving our business (including developing new products and services; managing our communications; analysing our products, services, websites, mobile applications and any other digital assets; facilitating the functionality of our websites, mobile applications and any other digital assets) 

We also may use the information in other ways for which we provide specific notice at the time of collection. If you object to us using information in other ways you can email info@substation164.com

Third-Party Content and Service Providers

We may present or embed content on our website and mobile application that is provided by third-party vendors. This content may contain links to other websites not operated by SubStation No.164 or may request personal information. This information is collected by our vendors and not by us. We are not responsible for the privacy practices of our vendors. We encourage you to review their privacy policies to understand how they will use and share the personal information you provide to them.

We may share your personal information with companies acting as our authorized agents in providing our services, including the following categories of service provider:

Third party mobile access providers accessing user location through integration; infrastructure and IT service providers (including cloud service providers); external auditors and advisors; providers of website testing / analytics services

Each service provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of your information in order to protect your personal information from unauthorized access, destruction, use, modification or disclosure. 

Legally Compelled Disclosure

We will also disclose your personal information when required to do so by law, in response to lawful requests by public authorities, including to meet national security or law enforcement agency’s requirements.


SubStation No.164 endeavours to protect the security of your personal information and your choices for its intended use. SubStation No.164 mobile application uses Secure Socket Layers or SSL technology to protect the transmission of sensitive personal information such as your credit card number. 

All reasonable efforts are made to ensure that we store personal information on a secure server, and use procedures designed to protect the personal information we collect from unauthorized access, destruction, use, modification or disclosure.

We will only retain the personal information we collect for as long as necessary for the purpose for which that information was collected, and to the extent permitted by applicable laws.